Shipping Policy

Thank you for choosing HeatByM for your heating needs! We strive to deliver exceptional service not only through our products but also through our shipping process. Please review the following shipping policy to understand how we handle the shipment of your orders:

1. Order Processing:

• Once your order is placed, it will typically be processed within 1-2 business days. During peak seasons or sales events, processing times may be slightly longer, but we always aim to dispatch your order as swiftly as possible.

2. Shipping Methods:

• We offer a variety of shipping methods to suit your needs, including standard shipping, expedited shipping, and in some cases, express shipping. The available options will be presented to you during the checkout process.

3. Shipping Times:

• Shipping times vary depending on your location and the shipping method chosen. Standard shipping within the contiguous United States generally takes 3-7 business days. Expedited and express shipping options are available for faster delivery.

4. Shipping Rates:

• Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs for your order during the checkout process before making a payment.

5. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online through our website or the carrier’s website.

6. Shipping Restrictions:

• Please note that certain items may be subject to shipping restrictions due to size, weight, or regulations in certain regions. We are committed to complying with all applicable shipping laws and regulations.

7. International Shipping:

1. We currently offer shipping within the United States. For international orders, please contact us on Instagram Additional fees, taxes, and duties may apply to international shipments.

8. Shipping Damage or Loss:

• In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.

9. Address Accuracy:

• It is the responsibility of the customer to provide accurate shipping information during the checkout process. Please double-check your shipping address to ensure timely delivery of your order.

10. Shipping Notifications:

• We will keep you informed about the status of your order via email notifications, including confirmation of your order, shipping confirmation, and delivery updates.

11. Contact Us:

• If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help!