Refund Policy

All sales are final. However, if you receive the wrong size or if the products are damaged upon arrival, we are happy to assist you with a refund.

Requesting a Refund
To request a refund, please contact our customer support team at mahdi@heatbymt.co with your order details and the reason for the refund. Once your request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.

Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Cancellation Policy
All sales are final. Once an order is placed, it cannot be canceled.

Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at mahdi@heatbymt.co. Our customer support team will be happy to assist you.

Changes to the Refund Policy
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.

Fraudulent Claims
We take fraudulent claims seriously. Any attempt to fraudulently keep the item sold while receiving reimbursement will be reported to financial institutions and local authorities. We document the packing and shipping of all items thoroughly to prevent fraud attempts.